ReeHart – Blogging from the Heart

When I go to a store or talk to a business on the phone, I don’t really expect much except for courteous service and job competence. I would hope that they would be courteous enough to provide the answers I need and not waste my time. Unfortunately, that is not always the case.

Today while I was calling around to wedding supply stores to see if they carried custom aisle runners, I was greeted by a clerk on the phone. When asked if I could order a custom aisle runner at their store, she told me that they had some in stock and if I wanted to come down to confirm my customizations that they could put the order through today.

So I hopped in my car and drove down to wedding supply store. When I asked a clerk at the desk how to place an order for a custom aisle runner I was told that they didn’t carry them in all. I ended up having to talk to the store manager to advise him of what had happened but no one really seemed to care.

I just hate days where you get bad customer service.

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