ReeHart – Blogging from the Heart

As an entrepreneur, you should be looking for all of the business advantage you can get your hands on. An easy way to gain an edge over competitors of any size is to use a virtual hosted PBX service. Such a system helps make your business appear bigger than it really is through the use of certain incredibly cool technology.

For starters, an Internet based phone solution makes use of a virtual receptionist, also known as an auto attendant, very similar to the system used by big companies. This feature answers and directs automatically, received calls so that they are routed to the proper employee or area, just like the big boys.

Rules for call answering let you configure how inbound phone calls are routed, and thus handled. You can route inbound calls to voice mail, different extensions and totally different phone numbers based on how you set up the rules. You can define rules based on the current time, the day of the week, and even the location the call originated at.

A call queue system can be set up, which can put inbound calls on hold until the next employee is available to take the call. You can configure what the caller listens to as they are waiting, such as music, or a pre-recorded message. Call queuing ensures that incoming calls are handled as swiftly and efficiently as possible.

A full featured voicemail systems is included which lets inbound phone calls to be answered with professional greetings and messages to be left in individual mailboxes. You can then be notified when a new message is received, and you can even receive the voicemail attached to an email, allowing you to quickly handle the call.

Many telephone extensions let you effectively send inbound calls to the appropriate place. This helps with giving your business the appearance of having multiple departments with multiple employees. You can add extensions as you need them, allowing for quick and affordable telephone service growth.

With an Internet based telephone service, you have the option of a local phone number, a toll free number, or both. While using a toll free number will not be more expensive to use, it does help to give your small company that large business feel.

These are a sampling of the benefits offered by a virtual SOHO PBX service that help make your business come across to people to be much larger than it really is. Make use of an inexpensive, simple to use Internet based phone system and begin to see how its unique features can really work towards improving the bottom line of your company.

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